Privacy Policy

Hostelastic Technologies LLP ("we", "our", or "us") is the creator and operator of Aisentrix. We are committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Hostelastic Technologies LLP when you use the Aisentrix platform.

1. Information We Collect

We collect information that you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us.

• Account Information: Name, email address, password.
• Billing Information: Handled securely by our payment processor (Stripe).
• Usage Data: Information about how you interact with our platform.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, such as to:

• Process transactions and send related information.
• Send you technical notices, updates, security alerts, and support messages.
• Respond to your comments, questions, and requests.

3. AI Model Data Privacy

We do not use your data to train AI models. We have enterprise zero-data-retention agreements with our foundation model partners (OpenAI, Anthropic, Google, etc.). The prompts you send and the documents you upload are processed in memory and are not stored by the model providers.

4. Data Security

We implement reasonable security measures to protect the security of your personal information both online and offline. We use a security-first architecture, and all data is encrypted at rest and in transit.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Hostelastic Technologies LLP
Email: privacy@hostelastic.com